“I don’t know what she actually does all day.”

The Managing Partner’s voice is tight. The rest of the leadership team stays silent.

This happens more often than you’d think.

A team member is “nice,” “has been here forever,” or “knows the system” but no one can say what seat they actually own.

The result?

Deadlines get missed, accountability gets fuzzy, and frustration builds—especially at the top.

I’ve seen law firms with incredibly smart people stay stuck simply because the right person wasn’t in the right seat.

Not bad people. Misplaced ones.

And until that seat is clarified—or filled with someone who can own it—growth stalls.

Offer:

If your firm is running on EOS and you’re starting to notice roles blending, Rocks slipping, or silence in the room when accountability comes up—let’s talk.

That “nice” person might be the wrong fit for what your firm needs now.